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Analytics & Reporting 2017-03-15T00:23:14+00:00

Built-in analytics provide useful insight to support more effective language services.

Analytics Dashboard

With InDemand’s intuitive analytics dashboard, you have comprehensive language services data at your fingertips:

Comprehensive Online Reporting

As a language or VRI professional, you keep your “finger on the pulse” of language services operations when you use this robust tool. The dashboard offers usage logs categorized by facility and language across entire LS spectrum (e.g. VRI, ASL, VoIP, OPI, Physical, Internal, Cart to Cart)  and include ratings for each encounter. Calendar views allow you to see this data for individual days, weeks, months and years, as well as custom ranges.

All interpreting encounters are automatically logged into our system and available to you online in real-time. This means you can easily access data such as date/time, length of encounter, interpreter name, customer location, customer identifier, the call center that took the call, if it was a test call or not, and more.

Advanced Custom Reporting

In addition to the standard reports, InDemand has an advanced custom reporting solution based on the Tableau® data analysis tool. This tool provides a very sophisticated and flexible interface for generating almost any kind of report or dashboard imaginable.

Learn more about analytics and reporting to enhance your language services.

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