Reduce Healthcare Language Services Costs with Video Remote Interpreting

Language services are a fast growing cost center for U.S. healthcare organizations. Upward budget pressure is caused by:

  • The growing limited English proficient (LEP) community
  • Language access laws require compliance
  • Newer accreditation mandates for comprehensive language
  • More Americans have health insurance as a result of the Affordable Care Act

Video Remote Interpreting (VRI) from InDemand is a reliable, high-quality and cost effective language service solution. From admissions to bedside to rehabilitation and home, it works across the care continuum, meeting the immediate needs of healthcare organization while easily and affordably scaling for future demand.

Reducing the Cost of Interpreting

Healthcare organizations have three options for providing interpreting:

  • Telephonic (inexpensive, but a low quality patient experience)
  • In-person (quality patient experience, but expensive)
  • Video Remote Interpreting (quality patient experience at a fraction of the cost)

Today, many hospitals and clinics use in-person interpreters, supplemented by telephone interpreting for less common languages. This leads to high interpreting costs and the highest cost per patient encounter.

In addition to higher costs, this approach may lead to:

  • Scheduling challenges
  • Missed or late appointments
  • Interpreter travel time from one part of the hospital to another
  • Privacy issues
  • Risk of infection

Scaling in-person or on-site interpreting to meet growing demand and stricter requirements can significantly increase the cost of language services.

A Balanced Approach

By adding InDemand Interpreting VRI as the primary delivery channel, hospitals and clinics can lower their cost per patient encounter by anywhere from 30% to 70% and dramatically reduce overall interpreting costs.

This approach can also lead to the following benefits:

  • Fewer scheduling issues
  • Quicker access to interpreting services for departments like emergency
  • HIPPA compliance
  • Improved patient satisfaction

InDemand’s enhanced security, HD video and sound, fast Internet connections and our easy-to-use, feature-rich software makes VRI the best solution for effective language access in nearly every healthcare setting.

Why Is the Demand for Interpreting Growing So Fast?

To modernize language access, healthcare organizations must do more than address a growing LEP population. In the past hospitals and clinics offered interpreting as a convenience. Today it is an imperative. Every patient-facing professional, no matter their role, must recognize the need for effective language access and provide professional medical interpreting to every Deaf and LEP patient, and their family members. At the same time, more Americans are accessing professional healthcare thanks to the Affordable Care Act.

The LEP Population is Growing

According to a 2013 U.S. Census Bureau survey, 25 million residents, 1 in 13, speak English less than very well. This is generally accepted as America’s Limited English Proficient or LEP population, a community that has grown 186% since 1980.


Language Access Laws Require Using New Technologies

Federal laws, including Executive Order 13166, Title VI of the Civil Rights Act of 1964 and The Americans with Disabilities Act (ADA), 42 U.S.C. §§12101 et seq. all require effective language access for the Deaf and LEP populations. All 50 states have similar laws that reflect the spirit and intention of federal regulations. Video Remote Interpreting (VRI) makes the reasonable provision of effective language access for the Deaf and LEP available to all healthcare organizations. As early as 2004 a report for Congress noted, “Recently videoconferencing technology, combined with high-speed Internet connections, has been used to provide around the clock interpreting services for businesses. This may render successful undue burden arguments increasingly difficult.”

New Accreditation Rules Require Comprehensive Language Access

In 2010 The Joint Commission issued Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care – A Roadmap for Hospitals. This document contains 54 recommendations including:

  • Identify the communications needs of all patients and families
  • Collect language data into the medical record
  • Address patient communication needs during treatment

More Americans are Getting Healthcare

Approximately 9.5 million LEP persons were uninsured in 2012 and comprised 21.7% of all uninsured persons. America’s uninsured rate for people ages 19 to 64 declined from 20% in the summer of 2013 to 15% in the spring of 2014.

By June 2014, 60 percent of newly covered adults saw a doctor, went to a hospital or filled a prescription. Based on these numbers we can estimate that 285,000 new LEP patients received care during the first half of 2014. As more of the remaining 9 million uninsured LEP American residents receive healthcare, that number will grow sharply.

InDemand Interpreting Begins with an Opportunity Audit & ROI Assessment

InDemand’s Video Remote Interpreting solution provides instant, reliable access at a fraction of the cost. InDemand Interpreting is ready to support your healthcare organization control costs and prepare for the future with state-of-the-art language services and interpreting.

We begin by assessing your current environment, including an evaluation of your current interpretation solutions. We then calculate a specific savings estimate, including multiple service options, to reduce and control your medical interpreting costs while maintaining or improving your current level of patient care. InDemand’s model is precise and uses data you provide to ensure accurate estimates.

Low Equipment Cost

We carefully select and test all hardware before certifying if for use with InDemand’s VRI. When your organization leases, InDemand configures and installs everything. We also train your staff and offer customer support.

  • InDemand warranties, services and replaces leased equipment. Hospitals and clinics that lease do not carry capitalization costs on their balance sheets. Most organizations lease their VRI gear.
  • Hospitals and clinics can also purchase hardware. InDemand will configure, install and maintain your VRI equipment. For repair and replacement purposes, facilities receive the manufacturer’s warranty.

Ask how InDemand Interpreting uses today’s best technology to control your costs, improve language access and scale with your growing demand for interpreting services.