Improve Quality of Patient Care with InDemand Interpreting

With Video Remote Interpreting (VRI) healthcare organizations improve patient care by strengthening effective communication between clinicians and their Deaf or limited English proficient (LEP) patients.

  • VRI lowers the cost per patient encounter compared to in-person language interpreting.
  • VRI delivers significantly higher patient and staff satisfaction compared to telephone interpreting.

Research suggests that limited English proficient patients and their families choose hospitals based on how they perceive the quality of a facility’s language access and interpreting program. Patients like InDemand VRI because it is:

  • Fast – Interpreters appear at the touch of a button.

  • Always Available – InDemand is online 24/7/365.

  • Accurate – Patients appreciate understanding everything physicians and nurses say.

  • Empathetic – Trained, experienced medical interpreters ensure patients and clinicians understand each other fully.

Providing InDemand VRI improves patient care in other ways:

Informed Consent

Informed consent is legally and ethically required before invasive medical procedures. Language barriers complicate obtaining consent. According to the Journal of Internal Medicine Studies documentation of informed consent in the medical record appears twice as often for English speaking patients than LEP patients.

Patient Participation

Patients who do not speak English at home experience difficulty participating in their health care because they struggle to understand their doctors and care givers. Providing VRI dramatically improves patient care.

Doctors who cannot communicate well with limited English proficient patients compensate with costly practices such as:

  • Ordering more diagnostic tests
  • Performing more invasive procedures
  • Over-prescribing medications

InDemand Video Remote Interpreting provides a cost effective solution to overcome these issues. Patients experience higher satisfaction and improved quality of care.