Thursday, November 9, 2017 10:00 AM – 11:00 AM PST

Change is hard and can be a challenge for any organization adopting a new technology. Who hasn’t invested time and resources in implementing a new technology that ends up fizzling out before it’s given a chance to succeed?

In this webinar we will explore the concept of Adoption Effectiveness and how to support real, sustainable change within your organization. You will learn simple techniques designed to support successful adoptions of new and disruptive technologies

  • Understand fundamental technology adoption challenges in healthcare environments
  • Distinguish between “Change Management” and “Adoption Effectiveness”
  • Identify the fundamentals of a successful Adoption Effectiveness journey
  • Engage active sponsorship and on-the-ground advocates
  • Learn to anticipate and overcome implementation challenges
  • Highlight a successful implementation and positive outcome leveraging Adoption Effectiveness


Kim Taylor
Solution Principal and Leadership Coach with Slalom

Kim Taylor, a Solution Principal and Leadership Coach with Slalom, has over two decades of experience as a professional leadership coach and certified business consultant in Chicago. Her primary focus is on collaborating with companies to enhance key aspects of their organizational effectiveness through individual leadership development and coaching, communications planning, stakeholder engagement and cross-cultural relationship enhancement. Kim holds both an MBA and a Master of Economic & Social Development degree and is a former Adjunct Professor of Business, Sales and Entrepreneurship.  She is a Returned Peace Corps Volunteer and has lived, worked and traveled to over 35 countries as part of her own professional development journey.

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future with solutions spanning business advisory, customer experience, technology and analytics. Learn more at


Tricia Gervais
Client Services Manager with InDemand Interpreting

Tricia Gervais, a Client Services Manager for InDemand Interpreting, is dedicated to supporting clients in building and maintaining effective and efficient language service programs to increase patient satisfaction, improve provider efficiencies and ultimately patient outcomes. Previously, Tricia was the Manager of Interpreter Services and Volunteer Services Departments for Reliant Medical Group and prior to that the Lead MyChart Specialist for Reliant Medical Group. She is dedicated to providing superior service and exceeding customer expectations. Tricia has more than 15 years of experience in marketing communications, public relations, community relations and event planning. She holds a Bachelor of Arts Degree in Mass Communications from Westfield State University.

Real time captioning and interpreting services are available.
Please contact Taylor at to request accommodations.




Can’t attend live? You should still register!
We will be sending out slides and the recording to all registrants
following the webinar.