This webinar will discuss Deaf and Hard of Hearing patients’ legal rights to language access and providers’ legal obligations to accommodate those rights under the ADA and new Section 1557 changes to the ACA

The webinar will address critical issues including:

  • How are the language access rights of LEP, Deaf and hard of hearing (HOH) patients different?
  • What language access rights do Deaf and HOH patients have under the ADA and new Section 1557 changes to the Affordable Care Act?
  • What must providers (doctors and hospitals) do to comply with federal language access laws for Deaf and HOH patients?
  • Who has the legal right to decide what form of language access accommodation will be provided to Deaf and HOH patients? Patients or providers?
  • New state and federal judicial decisions are affecting the legal rights of Deaf and HOH patients and the legal obligations of providers. How will these decisions change the legal landscape?
  • Many Deaf and HOH patients dislike Video Remote Interpreting. How will recent court decisions impact the use of this rapidly emerging medium and what are language access vendors and the Deaf community doing to improve the effectiveness of VRI?
  • What can be done to improve providers’ level of preparedness to treat Deaf and HOH patients?
  • What are emerging best practices for providing language access to Deaf and HOH patients?



David B. Hunt, J.D.
President & CEO of Critical Measures

Kalen Beck
Senior Consultant with Critical Measures

Debbie Lesser, CI, CT, CHI
Director, ASL Services
Director, Quality Assurance & Learning Development

The featured speakers for this webinar are David B. Hunt, CEO of Critical Measures, Kalen Beck, a Senior Consultant with Critical Measures and Debbie Lesser Poisson, Director ASL Services and Learning Development for InDemand Interpreting. Mr. Hunt is a former civil rights attorney and a national expert on the law of language access in health care. Kalen Beck brings more than 25 years of language access expertise to the healthcare field as a nationally certified ASL/English interpreter and previous director of language operations at Oregon Health and Science University. Debbie has spent the past eighteen years as an ASL interpreter and advocate for the Deaf community, supporting patients to fully participate in their own healthcare.

Critical Measures regularly conducts legal language access audits for leading hospital systems and health plans that compare client’s language access systems, policies and practices against federal and state language access laws and national best practices. InDemand Interpreting connects health care professionals to medically qualified interpreters 24 hours a day, seven days a week, in more than 200 languages, including American Sign Language (ASL) and Certified Deaf Interpreters (CDI). InDemand VRI enables clinicians to provide greater language access for LEP, Deaf and HOH patients, supporting compliance and improving overall patient care.


UTRID is an approved RID CMP sponsor. This professional studies program is offered for 0.1 CEUs at the little/none content knowledge level.