News stories about InDemand Interpreting and its services.


Video chat knocks down language barriers at Cape Regional

CAPE MAY COURT HOUSE –Physicians and nurses at Cape Regional Medical Center are knocking down language barriers between them and patients in new ways, thanks to new technology that connects patients in real time with interpreters via the internet, a hospital official said. Known as “InDemand Video Remote Interpreting,” or VRI, the service is free […]

Providence invests in video interpreting company to improve patient care.

Health System Breaks the Patient Language Barrier Providence invests in video interpreting company to improve patient care. July 21, 2016 Ezra Mehlman Health systems are finding new growth opportunities by experimenting with investment and innovation programs or accelerators. For example, Providence Health & Services launched a venture capital fund to support innovative, consumer-driven technology in 2014. Providence […]


Heart City Health Center implements language interpreting system for non-English speaking patients

ELKHART — A local health center is making it easier for non-English-speaking residents to receive care by connecting them to an interpreter via remote video system. Instead of waiting for one of the bilingual staff members to become available or an interpreter to arrive on site, the physicians and patients at Heart City Health Center will only have […]


Interpreting system helping medical staff communicate with patients

              A video remote interpreting system is helping staff at Elkhart’s Heart City Health Center treat patients in 20 different languages. With the system, patients in an exam room can communicate with an interpreter and medical staff on a live video feed at the health center. “[It allows medical […]


Heart City Health Center has partnered with InDemand to bring video remote interpreting to provide translation services to patients.

ELKHART — Heart City Health Center has partnered with InDemand to bring video remote interpreting to provide translation services to patients. Through the partnership, Heart City will be able to communicate more effectively with its limited English proficient and deaf patients and families. Video remote interpreting immediately connects patients and providers to a medically trained […]


Digital Health Translators Help Providers Get Past ‘Hello’

When at least 20 percent of the nation speaks a language other than English, health systems need mHealth to bridge that barrier. Healthcare providers are relying more and more on digital health tools to communicate with their patients.  That’s especially true when the patient doesn’t understand English. At Chicago’s Advocate Health Care, five of the […]


Video remote interpreting: Bridging the communication barrier

InDemand was named in this article from Becker’s Hospital Review: With pressure on hospitals to deliver better outcomes and higher patient satisfaction at a lower cost, there is ongoing debate on how to improve the lines of communication between physicians and patients. Communication can be a challenge when both patient and provider speak the same […]

Banner Case Study

InDemand Banner Case Study

OVERVIEW Banner Health is one of the largest nonprofit healthcare systems in the country, with 28 acute-care hospitals and a growing number of health clinics across seven Western states. Hospitals range from 25 beds to medical centers with more than 700 beds, and on an average year, Banner Health uses interpreters for more than 100 […]

Kevin Price Interview

St. Joseph’s Medical Center Helps Non-English Speaking Patients

Host Kevin Price and Contributor Kurt Nordquist an guest Mike Sullivan discuss “St. Joseph’s Medical Center Helps Non-English Speaking Patients”. Website:


Video Remote Interpreters Get Doctors, Patients Speaking Same Language

He knew he didn’t feel well when he checked into the hospital last week, but wasn’t sure how he would tell the doctors, because he only speaks Spanish. Through an interpreter he tells us, trying to explain with hand signals is not a good option, which is why Banner Health has added interpreter services throughout all of its facilities. Read More: