Client Services

Your success is our success.

We help you build a thriving language services program that ensures limited English proficient, Deaf and hard of hearing patients receive access to the highest quality care.

We are committed to our clients’ success. Our 5-to-Thrive process was developed to make sure we deliver on that commitment. We will work with you to develop a thriving language services program that ensures limited English proficient (LEP), Deaf and hard of hearing (HOH) patients receive access to the highest quality care. With 5-to-Thrive, our expert team will listen to your needs, design your solution, plan your implementation, work with you to gain system-wide adoption, fully train your staff and set you up for success.

DISCOVER: We begin by listening to you and assessing your current language services program. What’s working? What needs improvement? Through a series of conversations, we evaluate your program and collect the requirements necessary to ensure we have a complete understanding of your unique challenges. Together, we determine the right success metrics for your new program and build a Success Plan so we can design the best solution for your specific needs.

DESIGN: Once we understand your requirements and perform a network evaluation to ensure your wireless network meets our prerequisites, we determine the right mix of modalities to best meet your needs: on-site interpreting, over-the-phone interpreting (OPI), video remote interpreting (VRI) and an Internal Call Center if that makes sense for your program. Then we design a solution tailored specifically to your needs.

STRATEGIC PLAN: When your design is finalized and the contract is signed, we will begin to plan the successful launch of your new language services program. We understand change can be a challenge, so we work to ease the transition. We’ll explore adoption strategies to ensure staff utilization, build out a communication plan and develop an implementation strategy. We manage all the details including ordering equipment, equipment installation and staff training.

GO-LIVE: A well-trained staff is the key to success. We work with you to make sure your staff is fully trained using a mixture of on-site training, web-based training, or whatever makes the most sense for your organization. We also provide useful training materials to promote utilization throughout your facilities. We set up and install all of your new equipment to ensure the network is optimized for clear video and sound. Last but not least, we’re there to celebrate the implementation with your staff.

THRIVE: Implementing a new system isn’t easy, but you can depend on our continued support. We ensure that your new program is meeting your expectations and that we are delivering on our promise. A dedicated Client Services Manager (CSM) checks in with you on a regular basis to make sure your implementation is going smoothly and monitors your equipment and usage. Your CSM will alert you to any potential problems or inconsistencies in utilization and make recommendations for improvements. Our goal is for you to thrive today and into the future.

24-Hour Support 365 Days a Year

Your success is our commitment, so our IT Service Desk team is always there to answer your questions 24 hours a day, 7 days a week, 365 days a year.

Customize an interpreting solution for your organization.