Join the Webinar to be held October 19 at 1 p.m. EST/10 a.m. PST

SEATTLE, October, 17 2017 /PRWeb/—InDemand Interpreting, a technology-enabled medical interpreting company, announced a webinar: “Video Remote Interpreting for Deaf and Hard of Hearing Patients: Finding Balance in the Midst of Controversy.” This webinar is hosted in partnership with Critical Measures, a national management consulting and training organization specializing in cross-cultural healthcare and the law of language access.

InDemand Interpreting immediately connects healthcare professionals to medically qualified interpreters 24 hours a day, seven days a week, in more than 200 languages, including American Sign Language (ASL) and Certified Deaf Interpreters (CDIs). Video remote interpreting (VRI) technology enables clinicians to provide greater language access for limited English proficient (LEP), Deaf and hard of hearing (HOH) patients, improving overall patient care across the care continuum.

This webinar will explore why VRI has been such a controversial topic for Deaf and HOH patients and what is being done to strike a balance in the midst of the controversy. The panel will feature a Certified Deaf Interpreter who will discuss the Deaf patient experience and why there is a distrust associated with VRI. The discussion will also briefly cover the regulations and laws that protect Deaf and HOH patients and the common pitfalls for providers. Additionally, the webinar will examine VRI from the provider side and finish by taking a deep dive into InDemand Interpreting’s approach and best practices to ensure Deaf and HOH patients are provided the means to participate in their own healthcare. Panelists will address the following critical issues:

  • Why are Deaf and HOH patients so opposed to VRI?
  • What language access rights do Deaf and HOH patients have under the ADA and new Section 1557 changes to the Affordable Care Act?
  • What are common pitfalls that providers fall into when attempting to provide language access to Deaf and HOH patients?
  • Are there any regulations or guidelines for the use of VRI with Deaf or HOH patients?
  • What can be done to improve providers’ level of preparedness to treat Deaf and HOH patients?
  • What modality mix for language services should health systems adopt?
  • What are the pros and cons of the various modalities?
  • What are emerging best practices for providing language access to Deaf and HOH patients?
  • What is InDemand doing to specifically meet these challenges?
  • Does InDemand VRI meet the new ACA regulations?
  • What are the benefits of using CDIs?

The featured speakers for this webinar are Debbie Lesser, Director ASL Services for InDemand Interpreting, Mistie Owens, Certified Deaf Interpreter at InDemand Interpreting, David B. Hunt, CEO of Critical Measures, and Kalen Beck, a Senior Consultant with Critical Measures. Debbie Lesser has spent more than 20 years as an ASL interpreter and advocate for the Deaf community, supporting patients to fully participate in their own healthcare. Mistie Owens has been serving the Deaf community as a Certified Deaf Interpreter since 2011 and is a consultant and advocate for state certification of interpreters working in healthcare. David B. Hunt is a former civil rights attorney and a national expert on the law of language access in health care. Kalen Beck brings more than 25 years of language access expertise to the healthcare field as a nationally certified ASL/English interpreter and previous director of language operations at Oregon Health and Science University.

“InDemand was founded with the vision to ensure every patient receives the highest quality healthcare, regardless of language, cultural background or disabilities,” said Casey Zanetti, VP Marketing, InDemand Interpreting. “One of the best practices of language access programs includes the use of video remote interpreting, which offers an accessible, cost effective and reliable language access solution for use in all healthcare settings.”

For more information about the webinar and to sign up, please visit:

Please contact Taylor at to request accommodations.

This webinar is accredited through UTRID, an approved RID CMP sponsor. This professional studies program is offered for 0.1 CEUs at the little/none content knowledge level.

About InDemand Interpreting

InDemand Interpreting was founded in 2007 with the vision of ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides clinicians the language access they need to provide the best possible care. Visit InDemand at medical interpreter