Glens Falls Hospital Addresses Language Barriers by Implementing Video Remote Interpreting

The 410 room hospital now provides immediate access to certified, medical interpreters

SEATTLE, December 1, 2015 /PRNewswire/ Glens Falls Hospital, the largest hospital between Albany, New York and Montreal, recently partnered with InDemand Interpreting, the leading provider of Video Remote Interpreting (VRI) and other language services to Healthcare, to remove language barriers throughout its hospital. Glens Falls Hospital implemented the VRI service to support Deaf and limited English proficient (LEP) patients when needed for inpatient care, specialist visits and emergency care.

“Now that we are using remote interpreters, we are increasing our ability to meet the needs of our patients and families and also satisfying requirements of the Joint Commission,” said Cheryl Vanase, the director of patient experience for Glens Falls Hospital

Today, Glens Falls Hospital has interpreters available 24 hours a day, seven days a week in more than 200 spoken languages in addition to American Sign Language (ASL). The VRI system used throughout Glens Falls Hospital connects patients with interpreters within seconds, available on PC or iPad devices and on portable carts that can be wheeled into a patient’s room. VRI enables the hospital staff to use interpreters via a live, web-based video conference with medically trained and certified interpreters.

“The hospital has seen an increased usage of interpreters with the new VRI program, which means additional language access to our LEP population and better care,” said Vanase. “The Communication process has become more efficient and ensured delivery of interpreter services to patients in a timely manner.”

About Glen Falls Hospital

Glens Falls Hospital is the largest hospital between Albany, New York, and Montreal, Canada, and the comprehensive health care system for New York’s Warren, Washington, northern Saratoga, Essex, Hamilton and northern Rensselaer counties. In addition to the main acute care hospital campus, it operates 29 regional health care facilities, including health centers in the communities of Cambridge, Corinth, Granville, Greenwich, Hoosick Falls, Salem, Whitehall and Wilton. To learn more, visit: http://www.glensfallshospital.org/.

About InDemand Interpreting

InDemand Interpreting was founded in 2007 with the vision of ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. Visit InDemand at http://www.indemandinterpreting.com

2017-01-31T20:32:25+00:00