SEATTLE – November 25, 2013 – InDemand Interpreting, provider of medical interpreting services focused on bridging the language gap for LEP and Deaf patients, today announced that all of the company’s call centers have become official testing sites for certifications by the Certification Commission for Healthcare Interpreters (CCHI), National Board of Certification for Medical Interpreters (NBCMI) and a nationally recognized organization that certifies medical sign language. The testing facilities will test both InDemand interpreters and others in the community.
“The most important thing we offer our customers is our people,” said Andrew Drake, COO of InDemand. “I can’t show someone the quality in our hiring process, or how much every member of our team cares about the people we serve. I can show them the highest level of medical certifications in our industry and that our facilities are official testing locations. This is not about casual interpreting to help someone order a pizza – we are providing critical communications between a doctor and patient. Quality matters.”
The company’s first contact center in Wenatchee has been an official CCHI testing location for some time. While the company supplies most interpreters on demand by Video Remote Interpreting technology, it also supports the comprehensive needs of healthcare organizations with in person and voice interpreting services.
”This is also a critical step for our interpreters and interpreters in training,” said Hydee Shrader, director of HR. “InDemand is a place where an interpreter can do meaningful, important work and advance their career. We are excited to be an employer where experienced interpreters can grow with tools like additional certifications.”
About the CCHI: The Certification Commission for Healthcare Interpreters (CCHI) focuses on developing and directing a comprehensive credentialing program for healthcare interpreters. The program is designed to serve the needs of healthcare providers, language service agencies, government agencies and limited English proficiency (LEP) patients. A variety of language certifications are offered, including: Spanish, Arabic and Mandarin. For more information visit www.healthcareinterpretercertification.org.
About NBCMI: The National Board of Certification for Medical Interpreters developed the first comprehensive national medical interpreting certification. Through rigorous oral and written exams, the organization is committed to ensuring safety for LEP patients. NBCMI offers certification in Spanish, Russian, Mandarin, Cantonese, Korean and many other languages. For more information visit www.certifiedmedicalinterpreters.org.
About InDemand Interpreting:
InDemand Interpreting is dedicated to ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. In 2007, the company created the first PC-based Video Remote Interpreting technology specifically for healthcare environments. Since then, the company has led the industry in implementing rigorous certification standards and new levels of video quality to deliver medical interpreting that allows doctors, nurses and healthcare professionals to provide the best care possible for LEP and Deaf patients.
The company has call center locations in Seattle, Chicago and Wenatchee, Wash. With more than 500,000 medical video interpreting encounters, InDemand Interpreting is the leader and expert in healthcare interpreting. For more information visit medical interpreter.