Thu, Oct 19, 2017 10:00 AM – 11:00 AM PDT

Join us as we explore why video remote interpreting (VRI) has been such a controversial topic for Deaf and hard of hearing (HOH) patients and what is being done to strike a balance in the midst of the controversy.

We will feature a Certified Deaf Interpreter who will discuss the Deaf patient experience and their distrust associated with VRI. We will briefly review the regulations and laws that protect Deaf and HOH patients and the common pitfalls for providers. Finally, we will explore VRI from the provider side and finish by taking a deep dive into InDemand Interpreting’s approach and best practices to ensure Deaf and HOH patients are provided the means to participate in their own healthcare.

Our panelists will address critical issues including:

  • Why are Deaf and hard of hearing patients so opposed to VRI?
  • What language access rights do Deaf and hard of hearing patients have under the ADA and new Section 1557 changes to the Affordable Care Act?
  • What are common pitfalls that providers fall into when attempting to provide language access to Deaf and HOH patients?
  • Are there any regulations or guidelines for the use of VRI with Deaf or HOH patients?
  • What can be done to improve providers’ level of preparedness to treat Deaf and HOH patients?
  • What modality mix for language services should health systems adopt?
  • What are pros and cons of the various modalities?
  • What are emerging best practices for providing language access to Deaf and HOH patients?
  • What is InDemand doing to specifically meet these challenges?
  • Does InDemand VRI meet the new ACA regulations?
  • What are the benefits of using Certified Deaf Interpreters (CDIs)?
  • What are emerging best practices for providing language access to Deaf and HOH patients?


David B. Hunt, J.D.
President & CEO of Critical Measures

Kalen Beck
Senior Consultant, Critical Measures

Debbie Lesser, CI, CT, CHI
Director, ASL Services and Learning Development at InDemand Interpreting

Mistie Owens
Certified Deaf Interpreter at InDemand Interpreting

The featured speakers for this webinar are David B. Hunt, CEO of Critical Measures, Kalen Beck, a Senior Consultant with Critical Measures and Debbie Lesser Poisson, Director ASL Services and Learning Development for InDemand Interpreting. Mr. Hunt is a former civil rights attorney and a national expert on the law of language access in health care. Kalen Beck brings more than 25 years of language access expertise to the healthcare field as a nationally certified ASL/English interpreter and previous director of language operations at Oregon Health and Science University. Debbie has spent more than 20 years as an ASL interpreter and advocate for the Deaf community, supporting patients to fully participate in their own healthcare.

Critical Measures regularly conducts legal language access audits for leading hospital systems and health plans that compare clients language access systems, policies and practices against federal and state language access laws and national best practices. InDemand Interpreting connects health care professionals to medically qualified interpreters 24 hours a day, seven days a week, in more than 200 languages, including American Sign Language (ASL) and Certified Deaf Interpreters (CDI). InDemand VRI enables clinicians to provide greater language access for LEP, Deaf and HOH patients, supporting compliance and improving overall patient care.

Real time captioning and interpreting services are available.
Please contact Taylor at to request accommodations.

Accredited through UTRID, an approved RID CMP sponsor. This professional studies program is offered for 0.1 CEUs at the little/none content knowledge level.



Can’t attend live? You should still register!
We will be sending out slides and the recording to all registrants
following the webinar.