Join us for our webinar on March 15th at 1:00pm EST, 12:00pm CST, 11:00am MST and 10:00am PST.

This program will highlight three new national trends designed to support equity of care through language access; suggest what actions providers can take to proactively address them; and develop solutions to ensure better language access policies and practices.

These major national developments could have significant consequences for providers’ language access programs:

  • New draft regulations by DHHS under the Affordable Care Act could have sweeping consequences for providers.
  • The American Hospital Association’s new #123forEquity Program is aiming to reduce disparities in care by urging providers to rigorously collect patient race, ethnicity and language data; tie the results to patient outcomes; and develop action plans for change.
  • America’s Essential Hospitals (formerly the National Association of Public Hospitals and Health Systems) is developing new recommendations on reducing disparities that center on language access practices.

Learn how you, as a provider, can measure and assess your organization’s performance as it relates to language access.

Then discover what technologies are already available to you that offer effective and efficient solutions to save your organization money and allow you to provide better care for your patients.



Upon completion of this activity you will be able to:

  • Understand the language access implications of proposed DHHS changes to the ACA.
  • Understand the language access implications of the AHA’s new #123forEquity Campaign.
  • Understand new language access recommendations being proposed by America’s Essential Hospitals and their implications for hospitals if adopted by the Joint Commission.
  • Identify concrete strategies and best practices for identifying and addressing language access deficiencies.
  • Apply new technologies to save money and provide better patient care.


David Hunt-Webinar

David B. Hunt, J.D.

President & CEO of Critical Measures

Critical Measures is a management consulting and training organization specializing in health equity issues. Mr. Hunt is a sought-after national and international speaker on issues of racial and ethnic disparities in health care and one of the nation’s top experts on the law of language access in healthcare. He has delivered major presentations on The Law of Language Access for the American Bar Association, the American Hospital Association and the International Medical Interpreters Association. In 2015, Mr. Hunt was selected by the AHA’s Institute for Diversity in Health Management as their national consultant for the #123forEquity Campaign. Critical Measures conducts legal language access audits for prominent national health plan and multihospital system clients and has created the nation’s first e-learning program on the Law of Language Access in Healthcare for CME credit.


Andrew Blake-Webinar

Andrew Drake

COO and Co-Founder of InDemand Interpreting 

 Mr. Drake brings experience as a management consultant with firms such as Accenture and Slalom Consulting where he helped clients such as Expedia, Microsoft, Ford Motor, Bell South, Best Buy, and others achieve their goals through technology, operational excellence, and lean methodologies. With InDemand since 2009, he now leads interpreting operations. He is passionate about improving access to language services and sits on the board of the Washington Coalition for Language Access. His experience in language services and technology make him a perfect fit for InDemand Interpreting. He has an engineering degree from The University of Michigan.

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